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Virtual Support Terms and Conditions

Virtual Support Terms and Conditions

Virtual support rules and restrictions apply.

A minimum of two groups will be offered monthly.

You understand and agree that HealGrief and/or it’s agent(s) reserve the right to reschedule groups for any reason including illness, the minimum group attendance is not met, participant does not comply with the rules of engagement; and remove group members if participant does not comply with the rules of engagement.

These are NOT advice-giving groups or therapy groups.

Groups begin and end on time.

Device camera must be enabled and is required to be on.

These groups are for the purpose of sharing and connecting.


Sharing – Feeling heard and validated is essential for this group meeting to be healthy. We invite you to share as much as you want yet, be mindful that we have only a bit over an hour, and others may like to share as well. And, when you do share, do so from your own perspective and grief experience.

Being non-judgmental – Everyone’s grief is unique, as are religious beliefs, backgrounds, cultures, and life experiences. Although we may disagree with what we hear, we ask for a non-judgmental zone. Hearing about others’ experiences offers space for each of us to develop ideas that may work for ourselves.

Advice Giving – We understand that sometimes we might want to offer advice when we hear others share their struggles. As a reminder, this is not an advice-giving group. However, if you choose to ask for advice, you’ll probably receive some.

Be Respectful of Others – Moving about, doing tasks, and dropping in and out of the group while in session can be disruptive. Although we understand that interruptions and personal needs may occur, we ask that you stay present as best you can. So, we ask you to find a comfortable space for our time together.

If you should need to leave the group before our time ends, please chat us and let us know before you do so. This way, we’ll know it was due to a personal matter and not a grief trigger and that no follow-up on your well-being is necessary.

The “I Pass” Rule – Many people find support in just listening to others or might need time to become comfortable sharing. We want to allow this flexibility so people with all types of personalities and comfort levels might participate in the group. So should you prefer not to participate when invited, simply say, “I pass.”

Silence – We recognize that, at times, there may be moments of silence. It can sometimes feel uncomfortable, but we are going to allow it. We find that it might take a moment to sit with a thought before giving a response.

Confidentiality – Although we join from different places, we have learned that it’s a small world. So, confidentiality is essential. We, as facilitators, always hold what’s said in the group in confidence. We ask that you do too.

There is one exception. We, as facilitators, must break the confidentiality rule: If you express the intention to self-harm or to harm or be harmed by another person, we will do everything we can to get you help and ensure your safety and the safety of others. To do this, we must break confidentiality.

Connections – And last, we recognize that some might find strong connections to others during these groups. To help foster that, a group chat will be created to include all participants from this group. Should you not want to be included in that chat, use the chatbox and send me a private message letting me know not to include you, and we will respect that.

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